Will online shoppers warm up to Flipkart again after it botched up their chances of landing a good deal on the Big Billion Day sale? It seems like they would, reveals a global survey.
Indians are the most tolerant customers in the world with 66% of them willing to give companies a second or more chances when faced with poor customer service, says the survey, which measures customer service of companies across the world.
This is in stark contrast to customers in Japan (52%), Italy (45%) and Mexico (44%), who say that companies do not get a second chance to make a good impression when it comes to customer service. However, the findings also suggest that Indian consumers are also very touchy with 71% having dropped an intended purchase due to poor customer service.
Contributed By Sonia Nraula